The Office of the Medicaid Inspector General (OMIG) routinely reviews its policies and procedures to determine any needed improvements or additional points of accessibility to information. These reviews occur at least annually from an agency planning perspective, but also as any program requirements change or the Agency receives feedback from external stakeholders.
How the agency interacts with the public:
- OMIG leadership testifies each year at the Joint Legislative Hearings on the Budget. The Medicaid Inspector General delivers testimony and answers questions posed by the Senate and Assembly in order to provide insight into agency operations and on issues of importance to the public.
- As OMIG undertakes new or updated program integrity initiatives, the Agency will engage stakeholders to gather feedback for consideration in implementing program changes. This includes the development or amending of regulations, guidance documents and fee-for-service audit protocols.
- OMIG has a dedicated email where the public and program stakeholders can request information from the Agency ([email protected]). The mailbox is checked daily, and all requests are responded to in a timely manner.
- OMIG maintains a public website (https://omig.ny.gov/) that includes information on:
- providers excluded from the Medicaid program,
- how to self-disclose overpayments received from the Medicaid program,
- how to report Medicaid fraud,
- Freedom of Information Law (FOIL) requests,
- language assistance services,
- news stories highlighting the Agency’s participation in investigations of Medicaid fraud,
- final audit reports, and
- agency publications such as Annual Reports, Work Plans, audit protocols and guidance documents.
- OMIG also has a presence on Twitter (@NYSOMIG), Facebook, and LinkedIn where the Agency shares pertinent information related to NYS and Medicaid program integrity.
- The most frequent inquiries received by the Agency pertain to individuals and entities identified on OMIG’s Medicaid Exclusion list, compliance-related matters, and audit processes and protocols. As noted above, OMIG provides access to all this information on its public website and has contact information for the specific areas within the Agency that handle these matters so that if an individual needs more information than what is presented, they can reach a subject matter expert who can assist them.
- Information about Medicaid fraud, including how to report suspected cases, is of prime interest to the public. At the top of the OMIG public website and within a Medicaid Fraud tab, is information on how to report suspected fraud, which is available in all languages in accordance with language access requirements. This information is also made available monthly in the DOH publication the Medicaid Update, on any posters or brochures shared with the public, and at each presentation OMIG conducts.
- OMIG promotes and encourages input and information from the public regarding Medicaid fraud across all communication forums, including the Agency’s public website, social media, in presentations and public events, and in collateral materials (OMIG brochures, posters, and informational materials, etc.).
- OMIG participates in a wide range of community/stakeholder outreach activities, which include conferences, symposiums, and community events, among others. Staff from across the Agency participate in these activities, lending their expertise to the relevant subject matter/theme or topic on which the event or activity is based.
- OMIG will continue to seek out and maximize opportunities to connect with our stakeholders and the public.